At Ks Prime, we strive to provide reliable and efficient shipping services to ensure a smooth and timely delivery of your wholesale orders. Please read our shipping policy carefully to understand our procedures, costs, and delivery times.
1. Shipping Methods:
We offer various shipping methods to cater to customer needs and delivery destinations. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your requirements.
2. Shipping Locations:
We offer to ship to customers within and outside the USA. Please note that certain restrictions may apply to specific locations. If you have any concerns about the delivery to your area, kindly contact our team for assistance.
3. Shipping Costs:
Shipping costs are calculated based on factors such as the weight and dimensions of the package, the shipping method selected, and the delivery destination. The shipping costs will be displayed at the checkout before you finalize your order. We also offer free shipping to customers located in Kansas City and Texas.
4. Order Processing Time:
We strive to process and ship orders as quickly as possible. The typical order processing time is 1-3 business days, excluding weekends and public holidays. However, please note that there may be slight delays in order processing during peak seasons or promotional periods. We appreciate your patience and understanding.
5. Estimated Delivery Time:
The estimated delivery time depends on the shipping method chosen and the package’s destination. Once your order has been shipped, you will receive a tracking number that you can use to monitor the progress of your shipment. Estimated delivery times are based on standard shipping and are subject to change due to unforeseen circumstances or external factors beyond our control.
6. Tracking Your Order:
We provide order tracking services to ensure you can stay informed about the status of your shipment. Once your order is shipped, we will provide you with a tracking number and instructions on tracking your package. You can use this tracking number on our website or the shipping carrier’s website to monitor the progress of your delivery.
7. Shipping Updates and Notifications:
We will keep you informed about any significant updates regarding your shipment, such as delays or changes in delivery schedules. You will receive notifications via email or SMS, depending on the contact information provided during the ordering process. Please ensure that your contact details are accurate and up to date to receive timely updates.
8. International Shipping:
We only offer shipping within the United States and also support international shipping. You have to tell us your desired destination where you want your products.
9. Shipping Damage or Loss:
If your package arrives damaged or is lost during transit, please get in touch with our customer support team immediately. We will work with you to resolve the issue and initiate the necessary steps to file a claim with the shipping carrier. Please refer to our return/exchange policy for information on damaged or lost shipments.
Please contact our customer support team for further questions or concerns about our shipping policy. We are here to assist you and ensure your wholesale orders are delivered promptly and satisfactorily.
