At Ks Prime, we strive to provide excellent customer satisfaction and ensure you are delighted with your wholesale purchase. Please read our exchange and return policy carefully to understand the procedures and guidelines for returning or exchanging products.
1. Eligibility for Returns and Exchanges:
We accept returns and exchanges within seven days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:
– The item must be unused, in its original condition, and in the original packaging.
– The item should not be damaged, altered, or show signs of wear.
– The return/exchange request must be initiated within the specified timeframe.
2. Process for Returns and Exchanges:
To request a return or exchange, please follow these steps:
– Contact our customer support team by email or phone, providing your order details and the reason for the return/exchange.
– Our team will review your request and provide you with instructions on how to proceed.
– Pack the item securely in its original packaging, including any accessories or documentation that came with it.
– Ship the item back to us using a traceable shipping method. The return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item received.
– Once we receive the returned item and verify its eligibility, we will process the refund or exchange within a reasonable timeframe.
3. Refunds:
For eligible returns, we will process the refund to the original payment method used for the purchase. Please note that shipping costs, if applicable, are non-refundable. The refund will exclude any restocking fees, which can be 10%, if applicable.
4. Exchanges:
If you wish to exchange a product for a different size, color, or model, please contact our customer support team to check the availability of the desired item. We will guide you through the exchange process and provide instructions for returning the original article and receiving the replacement.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We may request photographic evidence or other relevant documentation to assess the issue. Depending on the circumstances, we will work with you to resolve the problem by offering a replacement, exchange, or refund.
6. Non-Returnable Items:
Certain items are non-returnable, including:
– Items marked as “Final Sale” or “Non-Returnable.”
– Items used, altered, or damaged by the customer.
– Items without their original packaging or missing accessories.
7. Return Shipping Costs:
Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defective or incorrect item received. We recommend using a traceable shipping method to ensure the safe return of the item.
8. Return/Exchange Processing Time:
Once we receive the returned item, we will process the refund or exchange within a reasonable timeframe. The exact processing time may vary depending on the volume of returns and exchanges at that time. We appreciate your patience and understanding.
If you have any further questions or concerns regarding our exchange and return policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a satisfactory resolution to any issues you may encounter with your wholesale purchase.